1. Information We Collect
We may collect the following
types of information:
- Personally Identifiable Information (PII) — data that
can identify you directly, such as your full name, email address, phone number, delivery address, and
profession (e.g., nurse, doctor, pharmacist).
- Delivery Data — details generated through the use of
Courimed's services, including pickup and drop-off information, dispatch history, recipient names, and
delivery timestamps.
- Device & Usage Data — technical information like
your IP address, browser type, device type, operating system, and how you interact with our app or site.
We use this to improve performance and security.
- Payment & Transaction Data — billing-related details collected during
transactions. This data may be handled by trusted third-party processors integrated with Courimed.
2. How We Use Your Information
We use the information we collect
for purposes including:
- Service Fulfillment — To facilitate deliveries,
pickups, and requests through our platform.
- Identity & Role Verification — To confirm your
professional identity (e.g., doctor, pharmacist).
- Real-Time Tracking — To provide accurate updates to
senders and recipients during transit.
- Platform Optimization — To improve Courimed's logistics
efficiency and user experience.
- Communication — To notify you of delivery activity or
share important platform updates.
- Legal Compliance — To meet obligations under applicable laws or regulations.
3. Sharing of Information
Courimed does not sell your
personal data. However, we may share information with:
- Delivery Partners & Riders — Only the necessary
data required to fulfill pickups and deliveries.
- Regulatory Authorities — If required by law, such as
during audits or investigations.
- Trusted Third Parties — For hosting, analytics, payment processing, or
communications.
4. Data Security
We implement both technical and
organizational safeguards, including:
- SSL Encryption — Securing information transferred
between users and our servers.
- Authentication Controls — Ensuring only authorized
personnel access sensitive data.
- System Monitoring — Regular checks on our infrastructure for security and
performance.
5. Your Rights Under NDPR
You have the right to:
- Access the personal data we have about you.
- Request Correction or Deletion of inaccurate or
outdated information.
- Withdraw Consent at any time where processing is based
on consent.
- Lodge a Complaint with the National Information Technology Development Agency
(NITDA).
6. Data Retention
We retain your data only as long
as needed to:
- Complete deliveries and related logistics.
- Comply with legal or financial regulations.
- Support internal analytics and service improvement.
7. Updates to This Policy
This Privacy Policy may be revised
occasionally. We will always show the latest version on our website with an updated "Effective Date."
8. Contact Us
If you have any questions or concerns
about how we handle your data, please contact us at: hello@courimed.com.
